Terms and Conditions

1. Introduction

Welcome to Switch and Save Utilities Limited. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully, as they set out your rights and obligations concerning your use of our services, including energy, gas, water, telecoms, and card payment solutions. If you do not agree to these terms, you should not use our services.

2. Definitions

  • “We”, “Us”, “Our”: Refers to Switch and Save Utilities Limited.
  • “You”, “Your”: Refers to any customer or user of our website or services.
  • “Supplier”: Refers to the utility, telecoms, or payment providers we work with.
  • “Contract”: Refers to any legally binding agreement you enter into with a Supplier through our brokerage services.

3. Scope of Our Services

We act as a broker between customers and suppliers for utility services, including electricity, gas, water, telecoms, and card machine payment solutions. We facilitate the comparison of tariffs and services to ensure you receive competitive rates.

4. Use of Our Website

The content on our website is for general information purposes only and is subject to change without notice. While we strive to ensure the information provided is accurate, we do not guarantee its completeness or accuracy. Your use of any information or materials on this website is entirely at your own risk.

5. Your Obligations

By using our services, you agree to:

  • Ensure all information you provide is accurate, complete, and up to date.
  • Understand the terms and conditions of any contract entered into with a supplier.
  • Comply with the terms of any agreement made between you and the supplier.
  • Return any requested documents, such as the Letter of Authority (LOA), without delay.

6. Our Remuneration

We receive a fee directly from the supplier for the services provided. This fee is generally included within the unit rate or the total cost of the contract you enter into. The amount may vary depending on the supplier and service. No direct payment is required from you for our services.

7. Contractual Agreements

We act as an intermediary in helping you secure a contract with suppliers. You are responsible for reviewing the contract terms and conditions before agreeing to them. We are not responsible for any issues that arise from the supplier’s failure to meet their obligations under the contract.

8. Limitation of Liability

We do not accept liability for:

  • Any inaccuracies or errors in the information provided by suppliers.
  • Issues related to your supplier’s services, including delays or failures in energy, telecoms, or other utility provisions.
  • Any loss or damage arising directly or indirectly from your use of our website or services, including but not limited to, loss of profits, data, or business opportunities.

9. Data Protection and Privacy

We are committed to protecting your privacy. Any personal data provided to us is processed in accordance with our Privacy Policy. We only share your data with suppliers as necessary to facilitate your contract. You can request access to your personal data or have inaccuracies rectified by contacting us.

10. Termination

Either party may terminate this agreement at any time. You are responsible for informing your current supplier if you wish to terminate or switch your contract. Termination by us may occur if you fail to meet your obligations, such as providing accurate information or fulfilling contract terms.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England.

12. Amendments

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.

13. Contact Information

For any questions or concerns regarding these terms, or if you need further assistance with your contracts, please contact us at:

Telephone: +44 (0) 203 287 1245
Email: info@switchandsaveutilities.com
By Post: 8B Oxford Close, N9 0NB, London, United Kingdom