Privacy Policy

1. Introduction

Switch and Save Utilities Limited (“We”, “Us”, “Our”) are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us, whether through our website or when using our services. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

We collect different types of personal information depending on how you interact with us. These include:

  • Personal Identifiable Information: Name, email address, phone number, address, and other contact information when you request a quote, submit a query, or sign up for our services.
  • Business Information: Business name, meter details, energy usage, and contract details to help us provide you with tailored energy, gas, water, telecoms, and card payment services.
  • Website Data: Information collected through cookies, including your IP address, browsing behavior, and other online activities when you visit our website.

3. How We Use Your Data

We process your data for the following purposes:

  • Providing Services: We use your personal data to provide utility comparison services, process quotes, and facilitate contracts with energy suppliers.
  • Communication: We may contact you regarding utility renewals, new offers, or any issues related to your account.
  • Marketing: If you have opted in, we may send you marketing communications regarding new services, offers, and updates.
  • Compliance: We process your data in line with legal obligations such as record keeping, fraud prevention, and ensuring adherence to relevant regulations.

4. Sharing Your Information

We may share your personal data with trusted third parties, including:

  • Energy Suppliers: When you enter into a contract through us, we share your information with relevant utility providers to facilitate the contract.
  • Service Providers: We use third-party companies to handle functions like call recording, data storage, and IT services. These providers process your data under our instructions and are subject to data protection requirements.
  • Regulatory Bodies: We may share data with law enforcement or other governmental agencies if required by law.

5. Data Security

We implement various security measures to ensure the safety of your personal data. All information is stored securely, and we use encryption, firewalls, and access control protocols to prevent unauthorized access or breaches.

6. Cookies

Our website uses cookies to enhance your experience and gather statistical information about site traffic. You can control how cookies are used by adjusting your browser settings. For more details, please review our Cookie Policy.

7. Data Retention

We retain your personal data for as long as necessary to provide our services or fulfill legal obligations. Typically, we store your information for up to 7 years after our last interaction to comply with regulatory requirements.

8. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any incorrect or incomplete data.
  • Erasure: Request the deletion of your data when it is no longer necessary for the purposes it was collected.
  • Objection: Object to processing of your personal data where we are relying on legitimate interests.

To exercise any of these rights, please contact us at privacy@switchandsaveutilities.com

9. Third-Party Links

Our website may contain links to external websites, such as social media platforms (Facebook, Instagram, LinkedIn). Please note that these websites operate under their own privacy policies, which we encourage you to read. We do not take responsibility for the privacy practices of these third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

13. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Telephone: +44 (0) 203 287 1245
Email: info@switchandsaveutilities.com
By Post: 8B Oxford Close, N9 0NB, London, United Kingdom